"Calm professional approach"

About: Bristol Royal Infirmary / Accident and emergency South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My sons car was hit head on by another vehicle, the whole experience was very traumatic but fortunate both drivers walked away with cuts & bruises.

Mandy & Claire arrived in their ambulance, they were professional, efficient and very reassuring.

We ended up in A & E for a full check up following a combined impact of 70 mph+, we needed an x ray some pain relief.

We were incredibly impressed with the calm & professional approach of the paramedics. Please pass on our gratitude.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Grateful RTA family

Thank you so much for sharing your story. I hope everyone is recovering well after the accident.

It is really great to hear that you, and your family, have been receiving excellent care from our staff. Your feedback will be shared with our staff and managers who will very much appreciate your comments.

Thank you again


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