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Happy with referral process

Posted By Pattern749

"Happy with referral process"

About: Royal Shrewsbury Hospital / Trauma and orthopaedics Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as a service user),

Referred to hospital care by my doctor/medical practice. I contacted TRAQS - they gave me the first available appointment in early at Royal Shrewsbury Hospital.

I tried to contact the x-ray department at the Princess Royal Hospital (Telford) but there was no answer. I was then referred to the patient complaints department. I was dealt with expertly - all questions were answered and advice given.

The appointment was conducted sympathetically and expertly with advice and the next stage suggested.

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Responses

Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG 11 years ago
Sharon Clennell
NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS,
NHS Telford and Wrekin CCG

TRAQS manager

Submitted on 12/04/2013 at 14:34
Published on Care Opinion at 16:44

Many thanks for taking the time to feedback your experience, TRAQS aims to provide an efficient and supportive service for patients. Therefore positive feedback is always appreciated

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