"Excellent care and communication"

About: North Manchester General Hospital

Anything else?

On referral by our GP my 90 year old mother was admitted to A&E after suffering a fall. The ambulance team & the medical staff handled my mother in a most caring way and communicated in a timely manner - despite distractions caused by yobs in A&E !!

The medical team diagnosed a dislocated shoulder as a result of the fall caused by a stroke but with the unfortunate complication of pneumonia.

My mother after all the tests in A&E was admitted to Ward F1 within 4 hours and she received such reassuring care and sympathy. The doctors and nurses all communicated in a timely manner explaining her condition and what treatment she was receiving. Mum was kept most comfortable and our family were very impressed with their professionalism.

Despite 2 weeks of care and treatment the pneumonia won and our lovely mother, having reached the age of 91 in hospital, passed away. The nursing staff were so caring and understanding when we said our last goodbyes to mum after she had died .

Thank you to all the staff

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Response from North Manchester General Hospital

Thank you for leaving your positive comments regarding your mother’s visit to the Accident and Emergency department and ward F1 at North Manchester General Hospital. We are very sorry for your loss. We are very pleased your Mother was treated with care and that you were happy with the service we provided for her. We will forward your comments to the department and ward managers who will share them with the team.

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