"An absolute joke"

About: Lister Hospital

Anything else?

Administrative mess. Took 25 weeks from referral to treatment for abnormal bleeding between periods with history of abnormal smears. In that time put on the wrong waiting liist and administrative staff very poor at resolving the problem. Only got appointment after formal complaint and about 20 phone calls. 6 week follow up meeting eith consultant to get results following surgery never materialised and told I had fallen out of the system. Operation was in January and still waiting for results. Doctor's surgery not even notified I had had the procedure. Son also failed to receive his appointment with annual appointment with urology and told he had also fallen out of the system. Really?

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Response from Lister Hospital

We're very sorry that your experience of the Lister's gynaecology service has not been as good as would have liked. Whilst many patients report excellent care and support from our staff, clearly this has not happened in your case - for which we apologise.

Whilst we note that you've made a complaint previously, there appear still to be ongoing issues that need to be sorted out - which is why we would welcome your getting in touch so that we can have these matters looked in to thoroughly. We hope that you give us that chance - just email us at generalenquiries.enh-tr@nhs.net and we'll take it from there.

If you decide against take up our offer of help, we would still like to thank you for your very honest feedback - we'll make sure that it gets back to the relevant teams involved in your care.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful