"Appointments for Exeter princess Elizabeth orthapaedic dept"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

The care received once one gets through the appt system is great but--- I have an appt for a op on my foot, appt arrives and states if on warfarin contact pre assessment. Rang and told will have general anaesthic so need a pre assessment and put me through to surgeons secretary. Answer phone. Rang twice more. Answer phone. Left messages with my hospital number, tel number etc each time. Have I been contacted. No. This I have to say is the norm I have experienced with orthapaedic appts. Other depts are so helpful and messages get through to consultants. I hope I hear eventually as I would like my op to go ahead.

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Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Frustrated appt seeker

Thank you for sharing your story and I am very sorry to hear of the problems you have experienced at the RD&E Hospital. We would liek the opportunity to discuss this with you further and ask if you would like to call the Patient Engagement and Experience Team on 01392 402363 or 403915.

Kind regards