"lack of empathy"

About: Northwick Park Hospital

Anything else?

My father was admitted into the hospital HASU stroke unit on the 4 March 2013. The general services offered to my father have been good but the rehabilitation process is flawed and offers no continuity and no access to families’ to voice their concerns or wishes regarding the patient after care and rehabilitation. Example if the patient is left incapacitated after a stroke who speaks on behalf of the patient? It does feel that the patient/my father has become part of a system without any choices as to where rehab can take place or what is in the best interest of the patient. This then does have an impact on the patient and family’s quality of life. My father is currently in the stroke rehab unit and will be effectively discharged to the Hillingdon hospital stroke unit, solely based upon his house postal code, and does not take into account the geographical location of my fathers family who are involved with his after care. More importantly this does not take into account whether the stroke unit my father will be discharged too offers the best neurological facilities for his condition of which our family have concerns, including the time frame involved for his discharge. Regarding my fathers discharge there seems to an underlying sense of urgency from the hospital to initiate his transfer, even when our families have asked to delay the transfer in order to organize ourselves and understand the process and conduct a site visit to the Hillingdon hospital and or to seek advice to approach other hospitals. If families are encouraged consistently to be involved in the patients care, then the hospital system has to be encompassing and structured to take these concerns into account. Our family feels we have been advised by the hospital what the computer says, with no sense of care or concern for my fathers after care. We believe transferring my father could jeopardize his recovery

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Response from Northwick Park Hospital

We were sorry to learn of your concerns in relation to your father’s transfer from the HASU (Hyper Acute Stroke Unit) at Northwick Park Hospital to the Stroke Unit at Hillingdon Hospital, and your feedback has been passed to our Stroke Team. They have advised that there are 8 HASUs in London, one of which is at Northwick Park Hospital. The London Stroke Model determines that anyone who has a new stroke in London should be taken to the HASU that can be reached most quickly. The HASUs provide acute assessment and multidisciplinary management, and most patients will stay in a HASU for 72 hours before being transferred to their local Stroke Unit, which is determined by the postcode for where they live.

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