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No Confidentiality

Story from nhs.uk

"No Confidentiality"

About: Luton & Dunstable Hospital

Anything else?

Confidentiaity out the window, I went to complain about my mums glasses, but had to sit discussing my problem in front of 3 people all talking on the phone, couldn't hear myself let alone the lady i was talking to hearing me. It wa silly .

But also i could hear everything the other lady on the phone was saying.

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Responses

Response from Luton & Dunstable Hospital 10 years ago
Luton & Dunstable Hospital

Submitted on 28/06/2013 at 13:53
Published on nhs.uk on 06/01/2014 at 04:06

Thank you for taking the time to leave your feedback. We are pleased your experience was a positive one.We apologise that this comment was not addressed at time of posting. The Luton & Dunstable Hospital has changed the process in which it works regarding NHS choices and these comments are now checked and responded too regularly. However if you have any concerns you would like us to address please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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