"Consistency makes the whole procedure less stressful"

About: Liverpool PCT Mersey Care NHS Trust

(as a carer),

The service user who was having his bloods taken has a phobia of needles. Due to the consistency of getting the same nurse to draw the service user's bloods he has now built a rapport and a relationship of trust with the nurse. This makes the whole procedure less stressful and a lot easier to conduct.

The Nurse( Linda Barrow) commented that she herself has noticed a big improvement in the service user letting her draw blood. We as support workers believe that this is due to the consistency of care.

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