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Hospital feedback

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"Hospital feedback"

About: The Whittington Hospital

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I had my first consultation for this surgery in Jan 2012 due to health problems, i completed all my tests by Nov 2012 and was told by my referring doctor that by Jan/Feb 2013 i would have my surgery. I have never received any correspondence from the Whittington regarding this operation and after multiple calls and emails from my referring clinc and also complaining to PALS, (which do no good at all), i am still waiting for a letter that was promised to me almost 6 weeks ago.

I have now been waiting 21 weeks for some kind of correspondence regarding this surgery, and i think that is disgusting.

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Responses

Response from The Whittington Hospital 11 years ago
The Whittington Hospital

Submitted on 27/03/2013 at 16:36
Published on nhs.uk on 28/03/2013 at 04:15

I was so sorry to hear about your experience and I am concerned that PALS were unable to help you. I have not been able to identify your case and therefore I am unable to take action, however, we would certainly want to try to resolve this for you.

Please contact me on 020 7288 3113 and leave a message so I can return your call or alternatively email me on: cassie.williams@nhs.net and I will endeavour to resolve this situation for you.

Yours sincerely

Cassie Williams

Head of Patient Experience

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