"Breast Reconstruction"

About: Wythenshawe Hospital

Anything else?

I was very satisfied with the high level of treatment and care given by a staff member and the hospital staff, but am very disatisfied with the follow up, and have been left waiting over 10 months for corrective surgery, which I was told would be done within 4 months, only to be told my surgeon has left. I am deeply unhappy that the administrative staff do not think it important to inform patients when they are unable to offer the service that was promised. If I hadn't contacted the secretary, I doubt I would have been told anything. I now look forward to a lifetime with extremely mismatched breasts, or 'eventually' being operated on by someone who has no knowledge of the original operation.

Story from NHS Choices

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Response from Wythenshawe Hospital

Thank you for taking the time to post your comments on the NHS Choices Website.

We are pleased to hear that you were satisfied with the initial treatment and care you received from UHSM. However we have noted your concerns regarding communication and follow-up treatment and would like to offer our apologies for this.

We would encourage you to contact the Patient Experience Team at the hospital who will assist you with your concerns. They can be contacted by telephone on 0161 291 5600 or via email pls@uhsm.nhs.uk

Kind regards

The Patient Experience Team

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