"Helpful, friendly staff"

About: Heartlands Hospital

Anything else?

I have recently had to contact the consultant's secretary, on a number of occasions on behalf of my elderly mother. My mother is in the early stages of dementia which had led to arrangements being changed. The secretary is always extremely helpful and polite and has demonstrated a great deal of patience in dealing with our queries.

When you have a relative with dementia, people can often become impatient and and made you feel that you are a nuisance. This is very difficult for relatives who are already in a stressful and sad situation.

A big thank you to the secretary for her understanding and support.


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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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