"Eye infirmary, New Cross Hospital"

About: New Cross Hospital / Eye infirmary Telford referral and quality service (TRAQS)

(as the patient),

Referral from optician via GP, dealt with very by all parties – phone arrangement for appointment very good system because could arrange suitable date at time immediately. Information from hospital arrived very quickly and was clear and detailed. Appointment was to time and all staff at the hospital very pleasant and professional approach.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to provide TRAQS with feedback following your recent referral and visit to New Cross Hospital.

The TRAQS team appreciate your comments regarding your experience of the new booking system. As you have mentioned it means that patients are able to agree a date and time to suit them at a hospital of their Choice which is the object of the process.

We are very happy that your whole experience was such a positive one. I am sure it will be of interest to other patients who have booked to be seen at New Cross Eye Infirmary.

We appreciate all feedback as it helps us to develop the new TRAQS Service further.

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Dear Energy6502,

Thank you for taking the time and trouble to let us know about your visit to the Eye Infirmary recently. Thank you also for your kind words about the staff and the service at New Cross Hospital. Your comments have been fedback to the team and very much appreciated by all.

Best wishes,


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