"General comments and suggestions about..."
About: Addenbrooke's Hospital Addenbrooke's Hospital Cambridge CB2 0QQ
Posted by Matt
I have visited Addenbrooke's on a number of occasions in recent months, accompanying an elderly relative as he is admitted for tests and treatment.
Care at Addenbrooke's is excellent, staff professional and courteous, thank you!
However, there are a couple of things which really bug me...
The first is the entrance to A&E.
There are 2 doors between the street and A&E, however you have a reception desk just inside the second door where patients are asked to check in. At busy times patients queue to be seen which results in the door remaining open and every time someone arrives, a cold wind blows straight in There's also a lack of seating until you get to the reception desk which results in some patients needing wheelchairs or having to walk past the queue and asking to sit until their turn comes around.
Another observation about this set-up is you have a red line around the main reception at the other end of the waiting area, apparently for patient privacy, yet the walk in admission process sees patients standing right next to each other as they are asked for personal details and medical information.
Would it be possible to move the check-in desk back a bit and create a small area for people waiting to be seen? Signs say the partitions behind the line of chairs are temporary, could they be moved back to provide a pre-triage waiting area?
The second point is a major inefficiency at Addenbrooke's, namely the pharmacy. On several occasions, my father has been told he could go home in the morning, only to sit around waiting for a prescription to arrive. In one case the wait was over 6 hours, resulting in a bed being occupied for this entire period and on another occasion there was a great deal of uncertainty and we had to keep asking the nursing staff for an update, wasting their valuable time.
Surely a hospital of your size and status can provide a more efficient pharmacy, not only for the convenience of patients but more for the additional burden on the nursing staff, not to mention freeing up bed space.