Anything else?
I had a very bad burn to my hand, I had it wrapped in a wet tea towel so it was not visible. I was asked what my injury was at reception but nobody looked at it. I was directed to sit in the waiting area and told I would be called in by a nurse. I saw on the sign there was a 2 hour wait time, although I thought I might have an assessment to ascertain the extent of my injury before that. I sat in the waiting area for 2 and a half hours, in that time no body updated the waiting time sign or advised me of any further delay. I was in immense pain as the burn was very deep and covering a large area of my hand. I approached the reception desk and was told there were three people still to be seen before me. I left to have treatment in my GP practice. Iam very disappointed with the service that is offered at this unit. Another time I would go to Musgrove instead. I appreciate that this is a minor injuries unit and not a casualty department but thought there would be a system in place to spend just a couple of minutes witha patient to assess their injury even if this is just speaking to them in the waiting room to check how much pain they are in.
"Next time I would go to Musgrove!"
About: Bridgwater Hospital Bridgwater Hospital Bridgwater TA6 5AH
Posted via nhs.uk
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