"Waiting for a replacement aortic valve"

About: Castle Hill Hospital

Anything else?

Having been referred for surgery for a replacement aortic valve and told there was a 18 week waiting list we now find that my husband is not on the list for April's surgery let alone March when the 18 weeks was up. His health is deteriorating and whilst everyone you speak to on the phone is polite and sympathetic we feel abandoned. We no longer feel as he is on a waiting list. We are going to have to contact the hospital each week and just keep prodding away in the hope that finally someone will decide that my husband is worthy a cause to have this life saving operation. Telling patients to wait patiently for 18 weeks then offer no appointment in the next 6 weeks following that is moving the goal posts massively and piling more stress onto an already stressful situation.

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Response from PALS Officer, Hull and East Yorkshire Hospitals NHS Trust

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware.

If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk.

If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose.

For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165.

Thank you once again for taking the time to provide us with your views on local services.

Response from Castle Hill Hospital

Thank you for leaving your feedback on NHS Choices.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful