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Care Opinion

Contacting Lodges problamatic

Posted By Phikn4

"Contacting Lodges problamatic"

About: Wathwood Hospital

(as a staff member posting for a patient/service user),

My son is at Wathwood hopsital and is currently in the lodges. I have recently been having problems contacting him in the lodges I have had to wait for the switchboard and I am somtimes caught in a loop and can not get through. That being said everything else is fantastic.

(Wriiten o n behalf of a carer)

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 25/03/2013 at 18:31
Published on Care Opinion on 26/03/2013 at 10:35

picture of Jane Danforth

Thank you for sharing your thoughts about Wathwood and the Lodges. Obviously it is frustrating if you are not able to get through on the phone.

I will pass on your posting to the switchboard for further comment. It's good to hear Wathwood is fantastic!

I will pass this onto the staff who will be really pleased to receive your feedback,

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Response from Philip Dickinson, Operational Manager, Nottinghamshire Healthcare NHS Trust 11 years ago
Philip Dickinson
Operational Manager,
Nottinghamshire Healthcare NHS Trust

Submitted on 26/03/2013 at 15:05
Published on Care Opinion at 15:33

Somtimes when the phones are engaged people can be placed on hold and this becomes frustrating.

I would suggest that if you press 0 and speak to the receptionist they can direct your phone to the ward or an alternative phone.

I hope this helps and if this is an ongoing problem please let the ward manager or Matron Know.

Thanks for your comments.

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