"Rude Staff in the canteen"

Everyone who walks into a hospital hates it. I hate coming to the WHH every single time because my Dad died here very suddenly 6 years ago. Every time I come I get upset. I steeled myself today to bring someone for an appointment. He went off to that leaving me in the canteen. I had no money so withdrew cash from the cash point. I was charged £1. 99. I then went and joined the huge queue at the cafe shop. Eventually I arrived at the front and ordered my tea. She spotted the £20 note I'd just paid £1. 99 to withdraw and said she couldn't help me if I didn't have anything smaller. She was quite dismissive of me. I asked if I could pay by card. No. She moved onto the next customer. So now I'm waiting and seething on top of being sad to be here. In my opinion customer service is clearly lacking here. Just plain rude.

I guess when you are working within a public service you don't need to bother with being polite. Oh no hang on, I work for a public service and its not the case at all. Perhaps just some education for your staff. Perhaps some mystery shopping!