"Getting past the receptionist is the first..."
About: Faversham Cottage Hospital Faversham Cottage Hospital ME13 8PS
Posted by Anonymous
My first and last experience when visiting Faversham minor injuries unit went something like this........ I arrive at 8:06am and buzz to gain access. Receptionist informs me that no staff have arrived,she doesn't know where they are but she will "let them know I am there as soon as they get in". I ask, let them know what, and she replies "that you are outside waiting". I ask can I wait inside as it was freezing and I was in pain and she replied "no". I asked her if she was being serious and she replied "yes" and then hung up. Needless to say, I wouldn't go back there if I was dying and nor would I take any of my family. I had fantastic treatment for a broken bone at Estuary View in Whiststable after I had to drive myself there rather than wait in the February cold for an indefinate period of time until a member of staff arrived at Faversham.
Any person who has such disregard for the welbeing of a patient should not be working for the NHS in any capacity.