"I had to pay postage for my warfarin record book"

About: East Surrey Hospital / Clinical haematology

(as the patient),

My warfarin record book was posted without payment being made. I had to go to the post office and collect 2 weeks after the test and pay 1. 5 pounds. After phone calls and postage this has cost me nearly 3 pound and a lot of hassle.

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Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust

Hi 'Jenifer2222'

I am really sorry to hear about your experience and appreciate your frustration. Please can you contact Michael Rayment, Pathology Services & Quality Manager at Surrey & Sussex Healthcare NHS Trust, on 01737 231894 or e-mail michael.rayment@sash.nhs.uk, so he can discuss this matter with you.

Many thanks

Eloise Clarke

Communications Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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