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Care Opinion

I had to pay postage for my warfarin record book

Posted By JENNIFER2222

"I had to pay postage for my warfarin record book"

About: East Surrey Hospital / Clinical haematology

(as the patient),

My warfarin record book was posted without payment being made. I had to go to the post office and collect 2 weeks after the test and pay 1. 5 pounds. After phone calls and postage this has cost me nearly 3 pound and a lot of hassle.

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Responses

Response from Fionnula Robinson, Director of Communications, Surrey and Sussex Healthcare NHS Trust 11 years ago
Fionnula Robinson
Director of Communications,
Surrey and Sussex Healthcare NHS Trust

Submitted on 20/03/2013 at 12:29
Published on Care Opinion at 15:07

Hi 'Jenifer2222'

I am really sorry to hear about your experience and appreciate your frustration. Please can you contact Michael Rayment, Pathology Services & Quality Manager at Surrey & Sussex Healthcare NHS Trust, on 01737 231894 or e-mail michael.rayment@sash.nhs.uk, so he can discuss this matter with you.

Many thanks

Eloise Clarke

Communications Manager

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