"Good support from 111"

About: NHS Direct NHS Trust / NHS 111

(as a relative),

3 times recently I have called 111 at the weekend because my Father was unwell. Each time my call was dealt with quickly and efficiently.

After the initial assessments I was passed on to a clinician who then felt that the problem needed addressing by a doctor. Each time the doctor rang back quickly and then came out to see my Father. On each of the 3 visits my Father was assessed and treated.

Overall I was very impressed with the service and would definitely use it again.

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Response from Amanda Mayo, NHS 111 Service Director, Harmoni

I am glad that each time you have used NHS111 the service is helpful and efficient. The software used allows standardisation of care provision whenever you ring and the team that you speak to are highly trained. Your comments demonstrate that the service works well through multiple contacts at a time when you needed help quickly. Thank you for taking the time to post your experiences.

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Response from David Foord, Head of Clinical Governance, NHS Direct

Thank you for taking the time to provide this feedback, it is important to us to help us improve our services. I am sorry it has taken until now for me to respond; the kind people at Patient Opinion have only recently mapped feedback posted here on our NHS 111 services to our NHS Direct profile to allow me to do this.

It is good to hear your about your positive experiences of the service and I will ensure this is shared with our front-line staff.

I hope your father is now well and thanks again for sharing your feedback.

David Foord

Head of Clinical Governance

NHS Direct

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