"Ward 14 Ophthalmology outpatients "

About: The Princess Royal Hospital / Ophthalmology

(as the patient),

I had to wait at least an hour before I was seen at the Ward 14 ophthalmic clinic. The team member I saw was quite good though, but talked rather loud. I do not know if he thought I was deaf or not but I was in an ophthalmic clinic not a hearing clinic.

He explained everything to me for which I was grateful. And I have to go back after 3 months to see if his medication is doing the job I hope it is.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to give the TRAQS team feedback following your recent referral.

We are happy to hear that you found the doctor you saw in clinic helpful. We hope that when you return in 3 months you will be feeling the benefit of the treatment.

Thank you again for sharing your comments with us.

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Response from The Princess Royal Hospital

Thank you so much for taking the time and trouble to share your feedback. I am sorry to hear that you faced delays and that you felt the team member spoke loudly. I hope that your follow up care has gone according to plan.

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