"very satisfied and grateful for our GP's actions"

About: Tamar Referral & Appointments Centre

(as the patient),

We both have reasons to require referrals for medical treatment. We are both very satisfied and grateful for our G. P’s reaction an actions to arrange and contact Derriford for us.

Most recently I have required referrals for eye and ear appointments, both have been arranged to my mind “speedily” and are being progressed. Neither have required extensive consultation with the GP and my consultant contact is yet to occur, hence my score of 3 for these areas.

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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Oak1671’,

Thank you for taking the time to share your comments about the TRAC service with us and I am glad to read that it was wholly positive. I am pleased to read the referral was speedy and the TRAC team were able to book your appointment quickly. I hope the rest of your care is as quick and positive.

Best wishes

Gemma Tremlett

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Update posted by Oak1671 (the patient)

I wrote a follow up yesterday but am not sure if was received correctly!

Response from Sarah Ashurst, subscriber services manager, Care Opinion

picture of Sarah Ashurst

Hi there Oak1671,

Do you mean you wrote a follow up here on Patient Opinion or on a paper leaflet? If you let me know, I can track it down for you.

You can either reply to me on here or email me at team@patientopinion.org.uk.

Many thanks,


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Update posted by Oak1671 (the patient)

I had appointments arranged at Derriford as a result of my GP referrals, plus an eye check up at the new facility on floor 3. The latter was not to the scheduled time but the facilities were very acceptable compared to the Royal Eye Infirmary and the check up was carried out satisfactorily after the delay.

My GP arranged eye appointment for Laser treatment was carried out on time and was very successful.

My GP arranged hearing appointment was first for an assessment again on time and an aid fitting appointment follow up was made for a Saturday am and I am very satisfied with the aids and the attention given.