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Good experience

Story from nhs.uk

"Good experience"

About: Princess Alexandra Hospital (Harlow)

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I had a colonoscopy on Saturday 9th March at the Alexandra day unit. From the start of the of the process following my referral all the staff I met or had contact with were helpful, friendly and professional. This ranges from the receptionist who called me to check the date of the appointment and rearrange to a more suitable date, to the consultant who carried out the procedure.

I was impressed with the facilities, I did not have to wait long and the procedure was carried out with minimal fuss.

My thanks to all those involved.

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Responses

Response from Princess Alexandra Hospital 11 years ago
Princess Alexandra Hospital

Submitted on 14/03/2013 at 11:04
Published on nhs.uk on 15/03/2013 at 04:17

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive positive feedback and we will ensure that this is fed back to the teams your mention. I know they will be delighted to hear how the whole system worked together so well to give you the experience you had.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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