"kind staff on Lyd ward at Derriford Hospital"

About: Derriford Hospital / General medicine Tamar Referral & Appointments Centre

(as the patient),

The nursing and medical staff on “lyd” ward, Derriford Hospital were all kind and helpful, smiling and happy - all gratefully accepted when presented with a nervous patient.

Prior to the above (outpatient) appointment the reception staff and doctors/nurses treated me with care, respect and understanding at the General Practice - “abbey” in Tavistock. I am impressed with the TRAC system.

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Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon

So pleased to note that you had a good experience when attending Lyd Unit and found the staff friendly and reassuring. I will ensure that they are made aware of how much their support meant to you.

Thank you for taking the time to let us know of your experience.

Best wishes


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Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC)

Dear ‘Prints901’,

Thank you for your kind comments, I am pleased to read you were impressed with the TRAC team.

Best wishes

Gemma Tremlett

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