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Very good practicion/bad reception

Story from nhs.uk

"Very good practicion/bad reception"

About: Doddington Hospital

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The receptionist on the out of hour gp counter was very rude, and out of touch with the general public, not just with my self and child, but with a def man and his son. There was no care, just rules and regulation. Sitting in reception feels as though you on trial, or you have no right to be there. As if your sat in the staff living room of one of the staff, and you dare not move. Once beeing seen to by the gp I felt very assured, and that my child was given the best care. And left feeling confident that my child was safe and had the best treatment that could have been given at that time.

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Responses

Response from Doddington Hospital 10 years ago
Doddington Hospital

Submitted on 28/05/2013 at 10:19
Published on nhs.uk on 29/05/2013 at 03:15

Dear Mike Thanks for providing this feedback on your visit to Doddington Minor Injuries Unit. The Out of Hours GP Service is not a service provided by Cambridgeshire Community Services NHS Trust and instead it is run by Urgent Care Cambridgeshire. To ensure your valuable comments are seen by the relevant staff we have forwarded them to our colleagues there. You can contact them directly on 01223 726050 if you would like to discuss further or follow this up. If you would like more information on our services please feel free to get in touch with our Patient Advice and Liaison Service (PALS) at CCS via email: ccs-tr.pals@nhs.net or phone: 01480 355184 freephone: 0800 0132511 Kind regards CCS Patient Experience Team

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