"Night staff are the weakest link. Everything else..."

About: Nuffield Orthopaedic Centre

Anything else?

I feel multiple surgeries & multiple out patient appointments, physiotherapy, hydrotherapy & MRI investigations allows me to comment on this hospital with in depth knowledge. I would recommend this hospital to anyone requiring orthopaedic help & surgery. They quite simply treat you like you are the most important person they have ever treated.

The only weakness that I have seen repeatedly are the night shift staff attitudes. A lack of consideration for the need for a quiet night. I have witnessed loud laughter & conversation at the nurses station up to 2am. There is an increase of feelings of vulnerability of female patients at night that isn't acknowledged or given enough consideration.

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Response from Nuffield Orthopaedic Centre

Thank you for posting your comments about your recent in-patient stay at the Nuffield Orthopaedic Centre. We are glad that your experience was positive one and are reassured that our staff were epitomising our values of ‘delivering compassionate excellence.’

However, we were sorry to hear about your experience overnight and we would like to look into this further so that we can identify and resolve any failing that occurred. My name is Sarah Kidd-May and I work with the division in which this service sits. Perhaps you would be kind enough to call me on 01865 738132(I will happily call you back). Alternatively, you may wish to email me at sarah.kidd-may@ouh.nhs.uk. In the meantime, we hope you are progressing well and look forward to hearing from you.

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