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The health care of 2013?

Story from nhs.uk

"The health care of 2013?"

About: Queen Elizabeth Hospital Birmingham

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I have experience the worst health care and disrespect treatment can anybody imagined, what are we .... to type of treatment when we need it.

I was waiting at the A&E department at QE hospital for an urgent medical attention referred by my G.P ,I was waiting for almost 10 hours. Its like scary movie no one knows what to do, with a visible lack of communication among the staff and huge lack of attention toward the patients .

I was told not to go home after the first check with doctor and they advice me to stay over for monitoring my case and even they ask me ... and I had to wait for second consultant for second thought in my case , after all the painful testing producers with a pipe camera inserted thorough my nose to see my vocal cords . The doctors at 8:20 pm decided not to let me go home and I had to stay over night for farther check ..... Fine but they were calling the ward for bed availability with no chance for any bed until 11:10 pm ? I was my 4 months baby in corridor standing from 2:30 pm till 11:15 pm . Unbelievable what I have been through and everyone tell me your condition is serious but no bed available ?

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Responses

Response from Queen Elizabeth Hospital Birmingham 11 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 08/03/2013 at 10:46
Published on nhs.uk on 09/03/2013 at 04:15

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very concerned to hear about your experience whilst being treated in our Emergency Department. The Matron responsible for this area is very keen to talk to you so that she can understand more about your experience, investigate what happened and where necessary make changes to improve the experience of other patients.

If you would like to speak to her please call the hospital switchboard on 0121 627 2000 and ask to speak to the Emergency Department Matron. Alternatively, you can make contact via our Patient Advice & Liaison Service (PALS).

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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