"Patient feedback challenge"

About: Wathwood Hospital

(as a staff member),

I have had the pleasure of being involved in the patients feedback challenge and I have worked with an excellent team espically Paul R from Rosewood who has been a real asset and inspiration.

He undertook the majority of the work involved in this project and wrote a superb report and presentation which he then perfomed to an audience (despite a few nerves).

The quality and time given to this project can not be challenged and the the report is a no nonense report that is written so others can clearly understand it (jargon free). It is also very postive, Paul comes across as a very principled man who reports what he sees and he has reported how good Wathwood are at acting on patients feedback after speaking to patients and attend the patients forum.

Through this process we have changed how we feedback making the outcomes more public and we have questioned if what we are doing is right for our patients. Overall this is has been a very positive project which has made the hoispiatl look at itself and created new friends through Rosewood and Doncaster prison who have also worked alongside us and we have exchanged ways of working.

I look forward to ongoing relationships that have formed through this process. Again thank you Paul

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Response from Jane Danforth, Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

picture of Jane Danforth

I have passed this onto Paul for comment!

Thank you very much for the feedback. It's great to know that it has been so valuable to Wathwood and helped you make new connections and relationships within the Trust. We are looking forward to the next stage of the feedback challenge and sharing the success and learning of the first wave with other teams

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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