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This hospital changed my life and my family's

Story from nhs.uk

"This hospital changed my life and my family's"

About: William Harvey Hospital (Ashford)

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This hospital became my second home for at least 7 to 8 months , and I got to know everyone from porter to matron to bed manager , I had a lot of pain and my kids suffered so much but from my first visit in June to the end of my illness this year 25 Jan 13 I cannot thank this hospital enough , nearly everyone try's so hard and puts in more then a days work at William Harvey , they cared for me when I was in pain , they diagnosed me and operated on me ( mayor surgery ) all in a matter of 7 to 8 months and I was far from an easy patient ....... Matron will agree .......lol

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 08/03/2013 at 19:18
Published on Care Opinion at 19:25

Thank you so much for taking time to provide us with positive feedback, staff are always pleased to hear when their care has been appreciated. I will let Matron know and I am sure she will pass on the message to ward staff.

I hope you continue to recover fully from your illness.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 15/03/2013 at 13:26
Published on nhs.uk on 16/03/2013 at 04:15

We would like to thank you for your kind feedback. I will ask that this is fedback to all staff via our weekly newsletter to staff so that all are aware. Positive feedback is an equally powerful tool and can be used to improve services and we would like to thank you for taking the time to provide comment.

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