"Appointment, cancellation. Appointment, cancellation. 5 times in a row!"

About: Manor Hospital / Urology Queen's Hospital, Burton Upon Trent Samuel Johnson Community Hospital

(as the patient),

After having a hematuria, I visited my Doctor and was given a form for a hospital admittance.

I chose the Samuel Johnson Hospital in Lichfied, I did this online, I got confirmation and duly received a letter of day a time to see a urologist.

A week later I received another letter stating due to unforeseen circumstances this appointment is cancelled and Burton Hospital will be in touch with you. I waited seven days no contact with me.

Rang Samuel Johnson Hospital they knew nothing about me, you need to ring Burton Hospital. I did this, and they knew nothing about me either.

So I made another appointment. Received a letter of appointment, and a week later another cancellation.

Over the next few weeks I would have an appointment and a cancellation in the same post 5 TIMES.

I gave up, went back to my Doctor and asked to go to the Manor Hospital where I was fast tracked and was seen by a urologist two days later had a cystoscopy, three days later, had a catscan, and they found the problem.

Burton - get your act together.

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Response from Gay Vaughan, Corporate Development Officer, Burton Hospitals NHS Foundation Trust

We are sorry to learn of the difficulties you have experienced with your appointments at Samuel Johnson Hospital recently.

Providing a good service to our patients is important to us and we would like to prevent this happening again in the future. Whilst we try not to cancel appointments, sometimes this cannot be avoided.

To enable us to look into the reasons behind your cancellations in further detail can you please contact our Patient Advice and Liaison Service to provide some additional information.

PALS can be contacted on 01283 593110 (voicemail for out of hours calls) or email: pals@burtonft.nhs.uk

Helen Ashley

Chief Executive

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Response from Walsall Healthcare NHS Trust

Thank you for taking the time to post a comment, as suggested above, I would advise that you get in touch with the Patient Advice and Liaison Service at Samuel Johnson Hospital.

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