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No manners

Story from nhs.uk

"No manners"

About: Lincoln County Hospital

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I recently had to attend this hospital . I trained as a SRN here 40 something years ago. My, how the attitudes of today's nurses have altered in that time. What happened to a professional caring and polite attitude ? With a few exceptions they were rude, condescending and neglectful . They gave the impression that patients were an intolerable nuisance, cluttering up the place .

It seems to me there's a nasty negative culture at Lincoln County among its nursing staff which needs to be urgently addressed. They need to learn and know that patients are not burdensome items , but real people who needed to be treated with respect .

A hospital is only as good as its staff . The County nowadays leaves a lot to be desired .

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Responses

Response from Lincoln County Hospital 11 years ago
Lincoln County Hospital

Submitted on 17/03/2013 at 10:48
Published on nhs.uk on 18/03/2013 at 04:16

Thank you for leaving your feedback; good or bad it is valuable to us and I am sorry that you did not have a good experience when you visited. You are right that the attitude and approach by staff is critical to delivering quality care and I am sorry that this was not your impression. The vast majority of our staff are extremely kind and compassionate and as a Trust we are actively driving the Chief Nurse’s vision of the 6 C’s driving compassionate care within nursing across the country. I have passed your comments onto the team; I know they will be very disappointed to read about your experience but will use your feedback to help improve and develop their service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 18/03/2013 at 12:23
Published on Care Opinion at 13:41

picture of Jennie Negus

Thank you for leaving your feedback; good or bad it is valuable to us and I am sorry that you did not have a good experience when you visited. You are right that the attitude and approach by staff is critical to delivering quality care and I am sorry that this was not your impression. The vast majority of our staff are extremely kind and compassionate and as a Trust we are actively driving the Chief Nurse’s vision of the 6 C’s driving compassionate care within nursing across the country. I have passed your comments onto the team; I know they will be very disappointed to read about your experience but will use your feedback to help improve and develop their service.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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