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a and e

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"a and e"

About: Torbay Hospital

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everytime i have been in a and e i have ended up walking out after 2 1/2 hour after still not being seen despite the fact i have issues with certain lights, staff do not care

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Responses

Response from Torbay Hospital 11 years ago
Torbay Hospital

Submitted on 04/03/2013 at 10:23
Published on nhs.uk on 05/03/2013 at 04:15

We are very sorry to hear that you have been unhappy with your experiences at A&E. We would like the opportunity to discuss this issue with you and try our best to resolve it.

If you are happy to talk to us about this, please contact our Patient Advice & Liaison Service (PALS) so they can look into your situation in more detail.

A PALS Officer is available in person, Monday to Friday, between 10.00am and 2.00pm. You can contact them by calling 01803 655838 or on our 24 hour freephone number 0800 02 82 037. If you get through to the voicemail service please leave your contact details and you will receive a call back within two working days. PALS can also be contacted by Text Phone on 01803 654742, by FAX on 01803 617162, or via email to sdhc@nhs.net (your email will go direct to our PALS Service).

We look forward to hearing from you so that we can address the issue you have raised.

Best wishes,

South Devon Healthcare NHS Foundation Trust

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