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sent home due to no beds

Story from nhs.uk

"sent home due to no beds"

About: Pilgrim Hospital

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the staff at pilgrim are fantastic. its just the way the nhs is run.. my wife has been waiting to have an operation for two years. Some of the specialist grasp of English is very poor. to top it all off she got a date got all booked in and was told the operation has been cancelled due to lack of beds.. this is so poor ..

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 18/03/2013 at 12:45
Published on Care Opinion at 13:41

picture of Jennie Negus

I am so sorry that your wife's operation was cancelled; please be assured that we do not take such decisions lightly. At times, and especially during the winter months the hospital can be under severe pressure and we unfortunately struggle to release beds. I appreciate the worry and anxiety waiting for an operation can cause and then to have it cancelled is a severe blow. When this does occur the service works hard to reschedule as soon as possible and I hope that if yuou have not heard already then you will do so soon - if not please do not hesitate to get in touch with us. Please pass on my apologies to your wife.

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Response from Pilgrim Hospital 11 years ago
Pilgrim Hospital

Submitted on 19/04/2013 at 15:18
Published on nhs.uk on 20/04/2013 at 05:15

Thank you for taking the time to leave your feedback; I am so sorry that your wife had her operation cancelled - I can appreciate how you must feel especially if she had been waiting so long in the first place and I know how we emotionally prepare ourselves for surgery so having it cancelled is a real blow. Decisions to cancel an operation are not taken lightly and even when the hospital is extremely busy such as it has been over recent months with the prolonged winter weather we try our utmost to ensure scheduled treatment continues. Please accept our sincere apologies and I hope you have now received a rescheduled date.

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