"Patient experience e-mail address bouncing e-mails"

About: Royal Sussex County Hospital

Anything else?

I posted a refview of this hospital and sent an e-mail to the patient experience e-mail address listed for the hospital. this has been sent back as undeliverable. I can't say I am surprised after the lack of communication this Trust has demonstrated towards me as a patient.

There is no use listing an e-mail which soed not exist in the same way as asking a patient to call a number for advice when the person who answers the phone cannot give advice. BSUH please take note. Patients will be asking to be referred elsewhere through choose and Book. You are not the only provider of services.

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Response from Royal Sussex County Hospital

I am very sorry to learn of the problems you have encountered. Please do not hesitate to contact me directly by emailing jane.carmody@bsuh.nhs.uk

with best wishes

Jane Carmody

Head of Patient Experience, PALS and Complaints

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