"Accused of wasting the doctor's time in A&E"

About: Leicester Royal Infirmary / Accident and emergency

(as the patient),

I am a patient with an extensive cardiac history and was diagnosed as suffering from coronary artery spasm's in 2008.

In late February 2013, I attended the A&E department presenting with severe chest pains. After being seen by a fantastic cardiac nurse and given morphine, I was seen by the most rude and obnoxious doctor I have ever met.

I was told that I was not and never have been suffering from artery spasm's and that I shouldn't be in the department wasting their time.

Despite trying to explain I have been on medication for this condition for a number of years, the doctor told me they couldn't understand why I was on any medication at all and that there was nothing wrong with me at all. I was then discharged home despite being in severe pain.

If I am ever admitted to A&E again I would refuse to be seen by this doctor. How can they say I don't have a condition for which I have been receiving treatment for years?

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Response from Leicester Royal Infirmary

Dear cardicpatient13, Thank you for taking the time to leave your comments about your experience at Leicester’s Hospitals. We realise a significant amount of time has passed since you posted your comment and we would like to sincerely apologise that we did respond to in a timely manner. We have since updated our process of responding to reviews posted on NHS Choices and are now committed to making sure we respond to comments within 21 days of the date they are posted. If you would still like you comments to be investigated, please contact PILS on 08081 788337 or online at www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/contact-form/. If you have any other specific questions or comments, please feel free to contact us on communications@uhl-tr.nhs.uk. Kind regards Communications Team Leicester's Hospitals

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