"We would like to extend our warmest thanks"

About: Coventry And Warwickshire Partnership NHS Trust Coventry And Warwickshire Partnership NHS Trust / Carer services

(as a relative),

I am writing on behalf of my sister in law and wanted to thank a few people for their professionalism afforded to her during their visit to the house due to her health condition.

We would like to extend our warmest thanks especially to the Occupational Therapist Claire Parker, who showed excellent practice and was able to provide reassurance and care to the patient. Claire provided a wonderful service and she offered an amazing patient experience with great interpersonal skills, excellent listening skills, and showed both empathy and support. It was also a wonderful experience to observe the support she provided to my sister-in-law and a pleasure for my sister-in-law to have worked with Claire. We would like this to be recognised with Claire's line management too if possible.

We would also like to extend our gratitude to Karen Stickland (Sister), Claire Goldsmith (Physio), Laura Marie-Brown (OT) as the support and service provided by them was also very good and should be recognised as good practice.

Again a big thank you to them all.

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Response from Julia Williams, Assistant Director - Experience & Quality, Coventry & Warwickshire Partnership Trust

Dear Rahela81,

Thank you for taking the time to post this very positive feedback, relating to your sister in laws experiences of the care and treatment provided by the Community staff of Coventry & Warwickshire Partnership Trust.

Our staff strive to provide high levels of compassionate professional care, and it is encouraging that on this occasion this has been duly noted through the Patient Opinion website.

Praise in any form is welcomed by staff dedicated to providing the highest standards of care, and your positive feeback and compliments will be passed on to the relevant staff.

Thank you again.



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