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good consultation but needed more info whilst waiting

Posted By Toy68

"good consultation but needed more info whilst waiting"

About: Euston House

(as the patient),

Attended the clinic at Euston way. Booked in OK. Waited about 30 mins without further contact then called to see consultant. During this time waiting no information on the time required to wait. Visit with consultant mr (dr) fallow excellent. Very informative. Two more appointments booked.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG 11 years ago
Helen Handy
TRAQS & CAB Co-Ordinator,
Telford and Wrekin CCG

Submitted on 26/02/2013 at 20:02
Published on Care Opinion on 27/02/2013 at 09:21

Thank you for taking the time to let us know about your referral and appointment experience.

I am pleased to hear that you were happy with the appointment at Euston House Community ENT Clinic and that you found the consultant excellent.

I will pass on your comments to the admin staff within Euston House regarding the lack of information re: waiting times.

Thank you again for taking the time to reply to our request for feedback.

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