"thank you for not making us feel silly"

About: Royal Shrewsbury Hospital / Accident and emergency

(as a parent/guardian),

We had to make a visit to A&E on Saturday - unfortunately on the way to visit my mother my little boy got his fingers stuck in his toy pirate ship! ! ! Try as we might neither me nor my husband could budge his fingers and they were starting to turn a bit pink - in panic we didn’t know where to go and decided to turn up at A&E. The receptionist who booked us in was lovely, she didn’t make me feel stupid that I have turned up panicked and a bit embarrassed with a small child attached to a pirate ship! ! she booked us in and took us straight through to Colin the nurse, who was brilliant with my son and made him feel comfortable, he was able to very quickly detached the ship from his finger with only a little discomfort. We did laugh about it later but thank you to the staff at Shrewsbury A&E for not making us feel silly or making us feel like we were wasting precious NHS time. They were friendly, pleasant and reassuring! !

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Clinical Manager for the Accident and Emergency Unit, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team