"why was the coffee shop closed and we were sent to a staff canteen?"

On 24th December I visited the New Victoria Hospital with my husband for his physio therapy. I also had my children with me as it was the Christmas holidays. On arrival we were greeted by the information desk staff with a lovely smile.

As my husbands appointment can take up to 45 minutes, so me and the kids decided to go for a coffee in the coffee shop but to my surprise they were closed. Bit bizarre, as it wasn't Christmas day or a bank holiday. The information desk staff said “my apologies for your inconvenience but we do also have a canteen on the second floor, known as staff facilities” so me and the kids headed up only to find a security door. I then asked some staff nearby if I could get access and they both looked at me as if to say have you gone mad it is for staff only and no you are not staff and you do not have a pass. I told them about the coffee shop and told I was directed here, but they did not care or even bother to find out why visitors were directed here. In the end, I had two very grumpy kids.