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Ringing out

Story from nhs.uk

"Ringing out"

About: Liverpool Womens Hospital

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I have now been on the phone for a solid hour trying to reach the maternity assessment room. I have had a bleed at 34 weeks and am concerned and obviously need to talk to someone. However i cannot get through. I went in with contraction 2 weeks ago and was sat in the waiting room for 5 hours in agony before anyone took me through to examine me, which took a further 4 hours. This is awful.

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Responses

Response from Liverpool Womens Hospital 11 years ago
Liverpool Womens Hospital

Submitted on 18/02/2013 at 08:08
Published on nhs.uk on 19/02/2013 at 04:15

I am really sorry that this has been your experience at such an anxious time. Would you please get in touch with me and I will arrange for you to see someone.

You can email me or phone me on 0151 702 4160.

My email address is anne.bridson@lwh.nhs.uk

With regards

Anne

Anne Bridson

Matron for Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust 11 years ago
Anne Bridson
Corporate Matron for Patient Experience,
Liverpool Women's NHS Foundation Trust

Submitted on 19/02/2013 at 09:23
Published on Care Opinion at 12:28

I am really sorry this has been your experience. I have brought this to the attention of the Head of Midwifery and to the Manager of the area. I would really appreciate it if you could make contact with me so we can discuss further.

My phone number is 0151 702 4160. My email address is anne.bridson@lwh.nhs.uk

With regards

Anne

Anne Bridson

Matron for Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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