"What a waste of time"

About: Royal Preston Hospital

Anything else?

Having dieted for 36 hours, taken the bowel prep,i turned up for my appointment filled in

the necessary forms got changed was taken into the theatre only to be told they were

not doing my colonoscopy . pity i could not have been told 48 hours earlier.

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Response from Royal Preston Hospital

Thank you for providing feedback about the care and treatment we provide. For a variety of reasons procedures may have to be postponed at very short notice. We appreciate that this can be frustrating for patients, and would always aim to explain the reasons for delays and any rescheduling. We are sorry your experience has not been satisfactory. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

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