"This is the letter I sent to the Chief Executive"

About: Lister Hospital

Anything else?

From time to time I require surgery on one or other hand, to rectify Dupuytren’s contracture. For some years I have attended a clinic as an outpatient, to have my condition monitored. Eventually it was decided to operate and, following pre-op checks, I was admitted on November 2nd . I was operated on and discharged the same day. In the following weeks I have attended at various times; to have my dressings changed; be given advice on physiotherapy; and have a splint made and adjusted. Finally on Tuesday, I was discharged. The op was a complete success.

I thought now might be a good time to write to thank everyone, for their unfailing kindness and professional care during the whole process. Having to visit so many different departments could well have been a nightmare experience, but the whole process was seamless. The people who looked after me were, without exception, positive, cheerful and caring. (It may have been post operative euphoria, but when I was “coming round” and waiting to be despatched back to the ward, I thought to my myself “this is one happy bunch of people”. They were obviously enjoying working together, and I think I might have even seen a high five at one point!)

I would be grateful if you could pass on my thanks to all concerned.

Story from NHS Choices

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Response from Lister Hospital

Thank you so much for taking the time and trouble in letting us have your feedback on your experience of the plastic surgery and related teams here at the Lister. Whilst we know they will tell us that this is the sort of high quality care they aim to provide routinely for all their patients, we also know they'll be thrilled to read your kind words. So many thanks again for getting in touch and we promise you that our clinical colleagues will be reading your comments very soon. In the meantime, may we wish you well for the future.

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