"colonoscopy, Beynon Centre, New Cross Hospital"

I had to have a 2nd follow up colonoscopy due to having a polyp removed a few years ago. My last experience here 5 years ago was horrific, the pain was excruciating and was non stop from start to finish. Needless to say, I was terrified of what lay in store for me yesterday.

After being called onto the ward I was introduced to my nurse, Richard, who explained what would happen. We spoke about my previous experience, and he assured me that the theatre staff who would be looking after me would be made aware of this by himself, which he did, immediately, returning to reassure me that the team would take very good care of me.

After changing into the hospital gown(s), I was shown to the female waiting area. I was then met by Dr Ghanghro, who would be performing the procedure. He again reassured me that I was in very good hands, and would do everything possible to avoid a repeat of last time, unfortunately, by this point, I was already sobbing in fear. He was so kind and sympathetic, constantly reassuring me as he led me into the theatre. Once there, I was introduced to the nurses, Micheala and Patsy who calmed me while Dr Ghanghro prepared me for my sedation, which was very welcome indeed! The procedure began, and throughout Micheala held my hand or gave words of encouragement. When the going got a bit tough, Dr did as promised and waited for me to gather some courage before continuing. I had to move from my side onto my back at one stage, then again on to my tummy, so that the Dr could navigate my very awkward bowel. Soon it was all over and I was wheeled away to rest before being given a much needed cup of tea (well, three! )and some biscuits. Even though the ward should close at 5. 30, it was now after 6. 00 and the staff were still continuing give their own time to looking after myself and another lady on the ward. Dr Ghanghro came to see me and told me that it had been quite difficult to perform, but everything was absolutely fine.

I cannot give enough praise to every single member of the team who looked after me yesterday. The professionalism and compassion of these individuals gives massive credit to a service that is all too often on the receiving end of negative exposure. I, for one, will be forever grateful that I had such wonderful people taking care of me. The hospital management should be very proud of this unit.