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Very poor care of elderly patients

Story from nhs.uk

"Very poor care of elderly patients"

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My mother aged 93 was in this hospital to rehabilitate from a fall. She was recovering well when transferred from Redditch hospital.

After just 2 weeks in Bromsgrove she deteriorated. She was having trouble eating, no one helped her. Drinks were left where she could not reach them due to her arthritis. She was prescribed high calorie drinks but nurses kept forgetting to give them to her.

She spilt a cup of coffee on herself and was left asking wet for over 2 hours.

She was having difficulty breathing when I visited one day and had been like that all day...she was only given oxygen when I asked for it.

When I spoke to a dr expressing concern about how quickly she was going downhill he just said yes she was! As if they had given up on her.

No one helped her eat or drink so she only really had a decent drink when I visited.

The care was dreadful...she was treated very badly.

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Responses

Response from Princess Of Wales Hospital 11 years ago
Princess Of Wales Hospital

Submitted on 13/02/2013 at 09:36
Published on nhs.uk on 14/02/2013 at 04:15

Thank you for taking the time to share your experience with us. I am sorry to read of the concerns that you share. Worcestershire Health and Care NHS Trust welcomes feedback and I would therefore like to ask you to contact our Patient Relations Team who would be pleased to discuss your concerns further. They may be contacted by telephone: 01905 681517, email: pals@hacw.nhs.uk or in writing to the Chief Executive, Worcestershire Health and Care NHS Trust, Isaac Maddox House, Shrub Hill Road, Worcester, WR4 9RW.

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