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Brilliant Service

Story from nhs.uk

"Brilliant Service"

About: Royal Blackburn Hospital

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Could'nt have asked for better service from the A&E dept, But had to wait on the surgical triage unit for 3 days until a bed became available. but again the i cound'nt have asked for better service from the staff. When a was taken to ward C9 i found that the staff to be brilliant eventhough they had a high work load.

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Responses

Response from Royal Blackburn Hospital 11 years ago
Royal Blackburn Hospital

Submitted on 15/02/2013 at 16:56
Published on nhs.uk on 16/02/2013 at 04:15

We are extremely sorry to hear of your son’s poor experience at East Lancashire Hospitals NHS Trust. The trust prides itself on the high level of care offered to all patients and therefore concerns such as those that you have raised will always be investigated. The matron and relevant manager/s for the areas involved have already started this process and would be more than happy to meet with you to discuss the issues raised and to gain some further understanding so that any actions required can be put in place to ensure the care we offer is of the standard we expect. We apologise for the problems you faced with regard to the transport which added to your frustrations.

If you would like the opportunity to meet with us please can we ask that you contact our Patient Liaison Service (PALs) and they will help arrange this meeting. Their contact details are 0800 5872586.

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