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My bad experience with a neurologist.

Story from nhs.uk

"My bad experience with a neurologist."

About: William Harvey Hospital (Ashford)

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Seen neurologist at the hospital on 05/02/13, I was due to be seen at 9:00am but was seen at 09:45am, I feel that the Dr I seen took an immediate dislike to my partner and myself, the Dr hadn't even read my file and admitted this. The Dr said the NHS is stretched with no resources to treat my condition.

I was in there to get the results of my MRI scan to check if I was suffering from MS as suggested by my GP, the Dr was rude and did say that she had a look at my scans but nothing was wrong. The Dr was very abrupt and was saying that there is nothing wrong with me, this took 11 months to get this appointment only to spend about 7 minutes if that with her.

I was told that I have a body of a 6 million dollar man, which I do disagree with as I am suffering from something as the MRI scan shows.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 16/02/2013 at 20:49
Published on Care Opinion on 17/02/2013 at 11:28

Thank you for providing feedback and I am sorry that you did not find your appointment helpful.

If you would like to confidentially let me know who you saw, then I will ensure that the doctor is aware of the concerns you have raised.

If you would like me to follow this up, please email me on Julie.pearce1@nhs.net

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Response from William Harvey Hospital (Ashford) 10 years ago
William Harvey Hospital (Ashford)

Submitted on 22/04/2013 at 10:59
Published on nhs.uk on 23/04/2013 at 05:15

We are so sorry to hear of the problems that you experienced when you attended your outpatients appointment and appreciate how frustrating this must be for you. Your comments and feedback will be reported to the lead for the Specialist that you saw, however if you would like to discuss your concerns further or require help regarding your care then please contact the patient experience team at ekh-tr.patientexperienceteam@nhs.net they will be able to discuss your concerns and try and establish the best way forward for you.

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