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A & E admissions - excellent

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"A & E admissions - excellent"

About: Queen's Hospital (Romford)

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My aunty who is 88 yrs old was admitted after a fall in January. It was discovered she had a badly broken hip and she was operated on within 48 hours. The staff were wonderful, kind and compassionate. I think she was on Amber A ward.

I have to say I commend all the staff as they were very good.

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Response from Queen's Hospital 11 years ago
Queen's Hospital

Submitted on 22/02/2013 at 12:27
Published on nhs.uk on 23/02/2013 at 04:15

Dear Anonymous,

Thank you for taking time to share your comments about your Aunt’s visit to the Emergency Department at Queen’s Hospital.

I do appreciate the kind comments you have made. I often here when a patient’s care has not gone well and I am delighted to be able to pass onto our staff your kind comments of your experience.

I have copied your comments to the managers of the services in order for them to ensure that your appreciation reaches the staff who made such a difference to the care given to your Aunt.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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