"I want to make a complaint about not receiving my..."

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I had an MRI carried out on 10.11.12 and as of todays date 05.02.13 have still not received my results. I have chased them 3 times to be told each and every time what must be an 'off script' response, that they are with the consultant for him to dictate his report. Waiting 3 months is totally unacceptable, I know I need to have an operation and this is just prolonging everything. I have been on antibiotics constantly since June 2012 and am in considerable pain which is affecting my everyday living! This level of service is disgusting, my health is being affected due to someone not dictating results!