"I want to make a complaint about not receiving my..."

About: William Harvey Hospital

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I had an MRI carried out on 10.11.12 and as of todays date 05.02.13 have still not received my results. I have chased them 3 times to be told each and every time what must be an 'off script' response, that they are with the consultant for him to dictate his report. Waiting 3 months is totally unacceptable, I know I need to have an operation and this is just prolonging everything. I have been on antibiotics constantly since June 2012 and am in considerable pain which is affecting my everyday living! This level of service is disgusting, my health is being affected due to someone not dictating results!

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Response from William Harvey Hospital

Thank you for your feedback and we are sorry for the problems that you are currently experiencing. In order to help us resolve your issues please contact the Patient Experience Team via their email and please enter the title as concerns raised via NHS Choices. The contact email is ekh-tr.patientexperienceteam@nhs.net. Pending further contact from you your concerns will be logged pending contact from you so that the division responsible for your treatment is aware of the problems that you have experienced as general feedback so that any themes or trends can be established.

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