"poor administration"

About: Mount Vernon Hospital

Anything else?

On visiting this hospital over the past 4 years, I have never been seen so much lack of organisation. Try ringing the phone never gets answered for at least 10 to 15mins if your luckey no one phones you back. In clinic the wait is usually 1 to 2hrs even though you have an appointment and time is precious when you have Cancer. Food is rubbish no fresh veg just slop. When waiting for treatment it takes hrs before you get in I know you have to wait 2hrs for Chemo to be made but you still have to wait 2 to 3 hrs before they do anything. What choice do we have to go to another Hospital

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Response from Mount Vernon Hospital

We would like to apologise for the standard of care that you received, it does not meet the standard that we set for ourselves. We would like to look into this matter in more detail, please contact our Patient Advice & Liaison Service (PALS) on 01895 279973

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