Anything else?

Abysmal service of contacting the Opthalmology Department, both Emergency Eye Casualty and new appointments. First cut off after two rings of the phone, told busy was there another name or dept wanted! Triedaagain and after a minute of ringing, cut off and told no answer. Rang operator and still no answer.

This having been told weeks before that if my eye got worse to phone emergency referal direct but with no number given.

telephoned new appointments, told repeatedly that all agents were busy but that I was number 1 in the queue. After ten minutes and repeated info of being No 1 in the queue no answer at all, just repeated message of being first in the queue. A total of 20 minutes hanging online at No 1 in the queue resulted in nothing at all.

It was therefore totally impossible to speak to anyone in the Opthalmology Dept.and determine whether I should simply turn up.

How does anyone receive any kind of service from this department? This is the 21st century.

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Response from Queen Mary's Hospital Sidcup

I am very sorry for the poor service you received from the Trust. I hope that you have now been able to contact the ophthalmology department. If you are still having problems, please contact our Patient Advice and Liaison service (PALs) who will be able to help you contact the department. You can contact them on Tel: 020 8308 5449 or Email: slh-tr.qm-pals@nhs.net

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